Nita Holbert
4 days agoGreat experience. The Stephenson Agency has been very helpful and accommodating as an agency.
Coverage built for how your business actually operates. The right protection for contractors, property managers, and small business owners across four states.
A BOP is a starting point, not a complete answer. A barber shop and a restaurant have different exposures. A contractor has different exposures than both. We take time to understand what you do before we recommend what you need. No generic packages, no coverage gaps you discover during a claim.

Third-party bodily injury and property damage. The baseline for every business.
Buildings, equipment, inventory. Pays if your business assets are damaged or destroyed.
GL and commercial property bundled for cost-effective coverage. A strong starting point.
Vehicles used for business. Personal auto policies won't cover commercial use.
Required in Washington for all employers. Covers medical costs and lost wages.
Protection for consultants and advisors against claims from professional advice or services.

General liability, workers compensation, commercial auto, tools and equipment coverage. Whether you're a general contractor or a specialty trade, we build policies around the work you actually do.

Landlord liability, building coverage, tenant dispute protection. If you own rental units in Spokane Valley, your coverage needs are different from a homeowner's.

Master policy, D&O coverage, common area liability. Association boards have unique exposure. We help you cover it properly.

BOP, general liability, professional liability. From barber shops to restaurants, we write policies for the businesses that keep Spokane Valley running.


Great experience. The Stephenson Agency has been very helpful and accommodating as an agency.
I received great communication, and favorable rates with the Stephenson Agency!
The Stephenson Agency has been super stars with their efforts to provide my family with our home and auto insurance need over the past year. We were dropped by All State and Liberty Mutual because of some unfortunate circumstances and with the help and counseling of the Stephenson Agency we were able to get our insurance costs down to a reasonable level from the rates we previously endured. Thanks so much you guys!
Stephenson Agency (farmers Ins) great people they are respectful quick to help and its always been a great experience with them.
The Team at Stephenson Agency is always so helpful … Thanks Julio for your Amazing Customer Service !!
Zach was helpful in deciding what coverage I needed.
Miciah was excellant to work with on this transaction
Great customer service! Their representative does not make me feel rushed on the phone, and continued to answer all the questions I had, making me feel like a valued customer.
Julio Bon-Greigo definitely earned his bonus points today. He informed me that there may be something bad on my Department of motor vehicles report for which I know was not my fault. Thank you.
When I called him back after our call and after this original post, I have to add that he gave me a call back the next morning because it was after hours and gave me more information on what I needed to do and even went above and beyond and looked up the phone number for the DMV and texted it to my phone to make my life a little simpler considering I just had shoulder surgery and everything is difficult at the moment. I really appreciate his superior service and is super sweet attitude as well as his wonderful radio voice, which is so clear and easy for my partially deaf self to hear I honestly thought he was AI in the beginning because his voice is so perfect. I literally asked him repeatedly but anyways he is not AI. He is a real person. He has a radio voice and it’s a lovely voice thank you so much for your kind help and Service for taking care of people who are in need of a better Less expensive insurance Policy Thank you. since I can’t get a business card Virtually, I put julio. Contact information at the top of my kitchen wall, where I keep all the important stuff so if anyone wants to get a better quote, try calling Julio at the Stevenson agency and you might actually come out a winner I saved over 50% off of my homeowners insurance, not including their fee of $25 to process. If you call and you get a policy with him, please let them know that you saw my Review on Facebook and that way I can get myself A referral bonus I found out today if you refer your people to them after you become a customer that they will give you A bonus It’s totally worth your time to get a better rate. My insurance is written with Farmers insurance through Julio
I’ve been a customer for more than 20 years. Farmers has insured multiple properties, and vehicles for me. They always worked hard to keep my rates low and their communication was always excellent. I was lucky to only have to file one claim on a home and it was very simple and stress free experience. I would recommend Farmers to anyone needing insurance coverage.
The people I dealt with on the phone were so helpful and answered all my questions. There are so many insurance companies out there. Picking one is hard. No one tried to rush me. Thank you.
The Team here in Cheney are absolutely amazing and they are always there to help and support you!
Best service ever !! Thank you long term customer here !
Dontavious made the insurance process extremely smooth. Excellent communication with a great amount of patience. I feel as though he truly, genuinely wanted to find me the best deal. It was nice working with an authentic person, rather than someone reading from a template or algorithm. Thank you so much for all of your hard work, Dontavious!
My experience was very easy, he was able to quickly help us out and were very satisfied. Thankyou!
Fantastic service. He explained everything and answered all my questions. Very nice and professional.
Outstanding service, very responsive and pleasant to communicate with, highly recommended.
Great service they made the process easy
Update: today I got help from Julio. I’m so happy to see the team growing together and continuing to provide exceptional care to their customers. Thank you all so much.
I really like the way this agency is run. They are very much on top of knowing the ins and outs and complexities of situations that arise and are able to explain it in a way that anyone can understand. I’ve met Connor, Eric, Christian and some other staff, they’ve never been too busy to answer a question I have. I see a group of people doing their best to help everyone they can despite a difficult economy and time for the industry right now. I appreciate how family friendly they are as well. Thanks guys!
I had an outstanding experience of my purchase of auto, home and umbrella insurance with my agent, Christian Ramirez of the Stephenson Agency. He was very professional and patiently guided me through the process of determining the optimum insurance for my specific needs. I especially appreciated his ability to translate my wishes and concerns into a tailored insurance plan that provided the level of security I wanted at the lowest cost. He would advise me by phone and e-mail on various options over about a week and a half during which I was searching for and comparing different insurance companies and their policies. I never felt pressured or rushed with him during the process. I highly recommend him and the Stephenson Agency for your insurance needs.
My opinion of Farmers Insurance- Connor Stephenson increased even more about 5 months later when I reported a claim this week due to a parking lot accident. Initially, I was reluctant to even report the claim, fearing a policy increase, but after getting a repair estimate , the repair costs were much more than I thought. I talked to the Farmer's agent, and was greatly relieved to learn that my rate would not increase to file a claim since the damage was caused by the other driver. In addition, he walked me through all of the steps for completing the process and having my car repaired. He also allayed my anxiety over the ordeal and made me feel like I was in good hands and could leave all the worry to them. Thanks to a great team at Conner Stephenson.
Was great getting all our insurance in one place. Makes my online experience easier and safer. Was great talking to Don and was very polite and professional.
Julio has been very helpful in guiding me through the insurance maze. I like Farmers for their clear print outs.
The people at Farmers Insurance are very helpful thank you above and beyond to make you comfortable with your policy. I Thank you very much.
Ashley was able to lower my annual homeowners insurance cost considerably. Thank you Farmers insurance.
Great assistance & help with another question!
Thank you!
Excellent customer service!
Jena was great!
Farmers has been such a good help, even though they cannot cover my homestead due to a wood burning stove in an out building (canning kitchen), they did help me in finding a company that was more than willing to cover our Homestead. They have worked with me when my vehicles are broken down in saving me money by putting my vehicles in storage mode. They make sure my family and I have the correct coverage for our vehicles and also renters insurance for items off our property. Farmers Insurance, and the Spokane office were there for us when both of my daughters were is car accidents. Thank you Farmers Insurance.
Julio was very patient and walked me through the changes I needed to make to my policy, and took the time to answer all my questions in detail!
Good
He always helpful
We have been looking for a better insurance fit for our situation. I read some reviews online and found Jena Miesen. Upon speaking with her, I could tell that she was genuine, a characteristic that is hard to find. Jena is easy to get in touch with, and when you are talking with her, you get the feeling that you are her one and only client. Fabulous! Way to be, Jena!
Farmer's insurance has been working with me for years. Doing a great job , thanks for your service
Ashley was so helpful. The process was very straightforward and quick.
Christian is the man, always on top of his game and customer service is always top notch. I’ve been with farmers all my life and the way they treat their customers makes it easy to stay loyal.
Dontavious was very easy to work with setting up my new account especially with his experience having worked the claims end of the business. All went well with great rates!
Best in town! Great customer service! They always take my calls, policy changes are easy and dealt with immediately.
Christen was very helpful, he explained everything on my policy so as I can understand , seems like he truly cared and made sure I was covered
Dontavious was fantastic at explaining all my policies. Bundled all my polices to save a bundle per year! Great job Dontavious, thanks again!
Julio got me an incredible deal bundling home and auto. Thank you, Julio!
Connor helped me get Homeowners Insurance and was very caring and thoughtful.
Always received 5 star service here
He answered our questions and was very kind.
My rep did a fantastic job of explaining everything and making suggestions that I never thought of gave me the best discounts that I could ask for and everything was a fair price.Thank you for employees into such a great employee
Jenna was wonderful and very helpful with my homeowners insurance quote and so very happy to be with Farmers Insurance 👍👍👍👍👍
I shop insurance rates every year at renewal time to compare my current carrier with 3 others.
This year the winner was with Jena Miesen with Conner Stephenson Agency in Cheney, WA who represents Farmers insurance. I was very happy with her concern, patience and how she showed professionalism and respect for me and my needs. Super to work with!
She saved me $500 for my Auto, Home, Earthquake & Umbrella policies against major competitors.
Highly recommend.
Mike M Bellevue. WA.
Donte was amazing so helpful and committed to getting me a lower rate.
I was contacted by Christian from Connor Stephenson Agency from an app I used. I expressed my concerns regarding an increase in my current insurance package and Christian listened and quoted me what my current coverage provided for a significant lower price. I appreciated he didn’t try to remove what coverages I had he listened and gave me discounts to match my current risk since my wife and I are newly retired empty nesters and drive less. Most of the overall savings came from the home owners policy but matched with what I had so feel grateful. Christian and the others walked me through the process of setting up the app and online signing process. Overall everything was handled in the most professional manner. Would highly recommend this agent.
In my 74 years I have owned several homes and insured them with several agencies but have never had such courteous, patient, professional service as with this agency. I very highly recommend them. They are looking out for you and will work to do you right.
Very responsive and easy to work with. Ashley explained everything and did the comparisons of cost for me. She is very personable and professional.
I was experiencing a high hike in my homeowner’s insurance, and when speaking to Christian at farmers he set my mind free of worry. I highly recommend farmers due to the amazing experience from the rep.
I was treated very well. Jena worked with me to get the right coverage. I was very satisfied with the car and home ins. I was getting.
Dontavious was great, helped me out a lot. Great customer service
Have only been with Farmer’s for a week, but so far all interactions have been excellent!
Streamlined process, super fast personally tailored products, reasonable rates, knowledgeable and friendly staff - highly recommend
Awesome people, and great prices for your insurance need. I'd recommend.
Great sales and support team and reasonable rates for 2026!
Julio is always kind hard working and prompt
Very professional and explained policy well
Polite, business like and very helpful. Thank you.
Easy to reach and no unnecessary sales pitches
Really good customer service
Great service and always willing to help
Excellent customer care. They take the time to answer all questions and make sure you get the best coverages at a reasonable price!
Ashley is the BEST!
Amazing service provided by Jena. Detailed information and worked with us every step to welcome us aboard with Farmers. Smooth transition and saved us money! Thank you!!
Farmers Insurance in Cheney Washington has always been there to help us with anything that we need. They answer our questions and always get back to us to support us. It is really important to me to have someone who will answer the phone and support us. We don’t like talking to computers and ai generated operators. We need you guys. Thank you for keeping your business open in Cheney.
Excellent service. My questions were answered promptly and explained in detail. The agents are caring and friendly. I would highly recommend this agency to anyone.
The whole process went very smooth. They were awesome and very nice on the phone. It was nice that it went by fast and they are just awesome to work with.
She was fabulous she helped me understand everything humanly possible because I had no idea what I was doing I almost went with allstate and they quoted me almost 10,000 dollars a year im so glad she called when she did this woman deserves a promotion !!!
I have had such wonderful experience with Farmers Insurance. Very warm and pleasing to work with.
Ashley was great, very helpful and saved me a bunch of dollars.
Understood my needs and goals. Worked hard to achieve what I was looking for and accomplished my goals in just a few minutes. Would highly recommend
Julio is agrate agent he all was takes care of me.
So far so good
Treats me good
Detail oriented, educational and thorough.
Excellent services! And love getting a live person pretty fast. Always there to help me. Thank You!
Great attitude very helpful
Even tho it took about 10 phone calls its been worth it. We feel well covered for our needs.
Our agent Donatavious, listened to our concerns and explained to us the coverage that would protect us. In the end our premiums are affordable which was what we were trying to achieve. So, well done Dontavious at Farmer's insurance, thank you!
Then we got a call from Farmers to welcome us, and he was exceptional as well giving us a couple more options we chose to add on to our policy, and now feel even better on the coverage. Still our premium is over $400 less than our previous insurance and Farmer's coverage is better. I would recommend Farmer's Insurance for both home and auto.
Ashley worked tirelessly to organize a comprehensive but complex insurance package to address our needs, during which the end result is saving us several thousand dollars a year on our auto, home and umbrella policies. She took care of all the changeover logistics from our old carriers to the new. She was very professional and patient in working through the process and we would highly recommend her and her agency for anyone needing help with their insurance needs
Great sales associate, kinda, had saving us money in mind. Very knowledgeable and helped us save over $2000 a year in car and home insurance costs
Ashley was outstanding to work with, clear consise and knew exactly what I was looking for. She was calm accurate and professional…Highly recommend .
Farmers Insurance has always keped me well informed on my policies. I appreciate the service.
My agent is always available to answer any questions and I have never had a problem with a claim.
They are very caring and made sure everything went smoothly when I was in an accident. Also when my agent retired they contacted me to introduce themselves to me.
Have had great experiences with this agency
They are professional and knowledgeable.
Ashley was very pleasant to talk to. Quite helpful and friendly.
Very good customer service. Fixed things promptly and efficiently.
Correction to policy in a few hours . And even received a lil refund
Fast, friendly and easy to work with. Excellent service for the many years that I've been a client.
Eric went way out of his regular sphere to help. People matter
Pleasant experience, very informative!
Very easy to deal with the agent handled all the details made it very easy for me.
The agent answered all my questions. He pointed out how I could save money.
Very informative and nice to talk with
Great customer service!
Don did a great job of listening to my questions and explaining what I wanted to know about. I do recommend him at Farmers Insurance at Connor Stephenson Farmers Office.
Great agency. Spencer was very helpful!
I don’t leave a lot of reviews, but this one felt necessary.
I worked with Jena on my auto policy, and she took the time to clearly explain why having more coverage is important. She walked me through everything step by step and broke it down in a way that actually made sense.
Jena was both personable and professional throughout the entire process. She reviewed the coverage I previously had, explained it thoroughly, and helped me understand exactly what I was paying for. That clarity made the decision to switch easy and comfortable.
I’m very happy she was my representative and I can’t recommend her enough!
Overall, Dontavius made a great experience. He was on top of it and he straightforward. Didn’t have to question thank you.
Christian and Spencer were both professional and friendly. They both answered all my questions did all they could to get me great coverage and save me money.
Great agency to work with. Now been with them for several years!
Julio is awesome! I called with much anxiety, and info dumped for like the first to 2 minutes of the call.
He was able to understand it, help me come up with a plan, and was able reassure a lot of my anxiety.
Spent less than 5 minutes in total on the phone.
Thank you so much for keeping it real and efficient!
Julio was super helpful and was able to help support us in savings that we had not accessed before. I am an educator and my son qualified for the good student discount. Super helpful savings for our family that just added a new car and new driver to the mix.
I was assisted by agent. He helped me obtain documents from previous insurance company to prove coverage. I did not have a policy number to refer too.
His knowledge of industry practices was very valuable in assisting with previous insurance agent and obtaining the proof of coverage needed. Julio provided a very value service. His service was invaluable to me.
Recommend him and agent staff, if you need insurance.
The Customer Service lady was very helpful and patient with this very old lady. I needed lots of help and she provided it. So was Connor.
Julio was fantastic! I called to see if I could get my auto insurance rates reduced, Julio did some checking with his carriers. Good news, by moving over to Farmers and giving him the opportunity to quote my Homeowners policy in a bundle, he was able to save me roughly $2000 per year! Thanks
Everyone in the conners office is such a pleasure to work with. Enjoy working with Famers.
Great customer service.
Julio just helped me with a quote for a new home we are purchasing. I have enjoyed a 35 year relationship with Farmers and the Stephenson Agency is doing a great job for our family.
This was a great call with Julio today. He was able to provide advice which saved money on our policy with Farmers. This was greatly appreciated.
I have been very happy with the quick and efficient service from the agency.
From the moment he answered the phone, Connor was totally professional and helpful and I was made to feel valued as a customer. He took his time, answered all my questions and found a solution for me that made me happy. Although he sounds young, Connor provides old-school customer service that is missing today in so many interactions with businesses and consumers. Give him a call and you wont regret it!
This is my second year working with Farmers, and Eric J. specifically. He has been such a pleasure to work with!
He is extremely patient and always takes the time to ensure that all of my questions are answered. I've been very happy with how responsive he is when I reach out for assistance.
I've been happy with the level of coverage and the price he was able to secure for me. I would absolutely recommend Eric and Farmers for your home insurance needs.
Farmers Insurance - Connor Stephenson, has been wonderful to work with. They have helped us manage our various insurance needs with ease. We have appreciated their prompt attention and the ability to work with us in all situations. I have worked personally with both Eric and Christian and they have done an excellent job not only with solidifying our needs, but with a high level of quality and friendly customer service. They both returned phone calls and emails with blazing speed, never leaving us wondering what to do next. Definitely recommend working with this agency.
You can not beat this place! Eric is so nice and understanding. He really makes sure you know exactly what you are paying for and how everything works. I continue to stay with them because you can not beat the amazing customer service that Eric gives me!!! Eric is so kind and so knowledgeable. He makes sure you get what you need and explains everything in a way anyone can understand!
Connor has been so great to work with. He is kind, professional and always gets back to me. He and his team take excellent care of their clients.
Connor has been great with answering my questions & working with us to find affordable rates while still maintaining the coverage we need. Adding a teenage driver is always stressful, but Connor & his staff were great.
I've been with Farmers for many years and have treated wonderful thru out the years. They're were some bumpy days in the past and Farmers stuck by me. My personal relationship with the Nixon family has also added a tremendous amount of trust. From Doug, Sarah and now Christian, all I have to do is make one phone call and my questions are answered, or problems solved. I am a dedicated customer because of that. Thank you.
We can’t express how helpful Eric at Farmers insurance in Cheney is always very friendly and super helpful with all our insurance needs nothing is ever to much trouble. We recommend Conner Stephenson and Eric at Farmers Cheney you won’t be sorry if you use there services. ⭐️⭐️⭐️⭐️⭐️
Farmers has always given us a quick response with any communication we have with them. They have sent in good people to service our claims and the work has always been exceptional! Thanks!
Farmers Insurance family business is Wonderful! They are always very helpful, professional, and very personable. It's great to do business with them. Wonderful family business, Wonderful people 😁
These guys are amazing and if I have had any issues at all they fix them right away. They have even called me to tell me about an issue I wasn't even aware of so that it could be fixed before it was it late.thanks guys your awesome 😎
This branch has been great to work with for my insurance needs. Always quick to respond to any questions or concerns.
Connor and his team are thorough and bring many years of experience to their work. I recommend them to anyone I can.
We a very satisfied with the service and care we get from this office. They are very professional and helpful with our insurance needs.
Absolutely wonderful people to get insurance from. Professional and very responsive. Couldn't ask for better.
I have a lot of policies with them and never have had any problems. Christian is always available when I need something.
He was professional answered all my questions and was a big help.
great group to deal with. Christian always willing to help with questions about your ins.
Christian has always been outstanding, serving our insurance needs
Connor is very professional and a great guy to work with!
I have been a customer of this agency for more than 40 years.
Eric is always very friendly and helpful.
All is good except the cost...😉
Conner is very nice and listens to our needs. He makes sure you understand your policies and works with you to get the coverage you need at a rate you can afford. I highly recommend this company.
Very responsive to our insurance needs and thorough in reviews of policies. “Christian “ has been very helpful.
Great service very friendly and helpful with any insurance that is needed. Also helped me when I had a ebike stolen from me
Always go above and beyond to make sure I have everything and understand everything! Have never had a problem with them at all!
I'd give you 5 1/2 stars if your logo wasn't so crappy.
These guys take very good care of my insurance needs.
A general contractor on a commercial build has different exposure than a handyman doing weekend repairs. We write both and we know the difference. Whether you need a certificate of insurance by tomorrow or you're building out a full commercial program, we can move at your pace.
Bond requirements in Washington vary by project and license
type. We walk you through what applies to your work.

Landlord policies are not just for large portfolios. Whether you own one rental house or a 40-unit apartment building, the exposures are real: tenant disputes, slip-and-fall claims, fire damage, loss of rental income. We help property owners and professional managers find
coverage that fits the actual operation.
Condo associations have unique needs: D&O coverage, master policies, and common area liability. Ask us about association coverage.
Get My Property Quote
Based in Spokane Valley, we write commercial insurance across Washington, Idaho, Oregon, and Arizona. Whether you're running a crew in Boise, managing rentals in Phoenix, or opening a storefront near Bend, your policy gets the same claims-lens review we apply to every business we cover.
1833 1st St, Cheney, WA 99004
Ready for a commercial policy reviewed by agents who've processed claims from the inside? We write direct quotes across all four states.
Service Area: WA · ID · OR · AZ
Build My Policy Right
Commercial insurance costs in the Spokane Valley area vary widely based on your industry, payroll, revenue, and the coverage lines you carry. A basic BOP (business owners policy) typically runs $1,200 to $1,800 per year for a low-risk operation. General liability alone averages around $1,800 per year in Washington, which runs about 24% above the national average due to higher medical and legal costs in the state. Contractors and trades with higher risk classifications pay more. We review your actual exposures before quoting so you're carrying the right coverage, not paying for gaps.
Yes. Washington requires workers compensation coverage for all employers with no minimum employee threshold. Even one hire triggers the requirement. Washington runs a state-fund system through Labor & Industries (L&I), which means coverage is purchased directly from the state, not from a private carrier. Rates depend on your job classification, payroll, and claims history. Misclassifying employees or underreporting payroll can trigger audit assessments. We help business owners set up their L&I accounts correctly from the start.
Washington law requires registered contractors to carry general liability insurance ($200,000 public liability, $50,000 property damage minimum), a surety bond ($30,000 for general contractors, $15,000 for specialty trades), and workers compensation through L&I for any employees. Most job sites and general contractors require $1 million to $2 million in liability coverage before you step on site. We write contractor policies that meet both the state minimums and the real-world requirements your clients and GCs demand.
A business owners policy (BOP) bundles general liability and commercial property coverage into a single policy, usually at a lower cost than buying each separately. It covers third-party injuries, property damage claims, and loss to your own business property. A BOP works well for small businesses with a physical location, like retail shops, offices, and restaurants. If you have employees, vehicles, or professional service exposure, you'll need additional lines beyond the BOP. We build policies that start with the right foundation and add coverage where your business actually needs it.
In most cases, no. Personal auto policies exclude vehicles used for business purposes. If you use your car, truck, or van to transport equipment, visit job sites, or make deliveries, a personal policy can deny a claim based on commercial use. Commercial auto coverage fills that gap. It covers liability, collision, and physical damage for vehicles used in your business. If your employees drive company vehicles, commercial auto also covers their liability while on the job.
Property managers and landlords need a different structure than a standard homeowners policy. Core coverage includes landlord dwelling fire (structure protection), building and property coverage, general liability for tenant and visitor injuries, and loss of rental income if a covered event makes the unit unlivable. If you manage properties for other owners, professional liability (E&O) protects you against claims from management decisions. We write landlord and property manager policies across all four states we serve.
Yes. Bundling commercial and personal lines with the same agent simplifies renewals, claims, and coverage reviews. If you own a business and a home, carrying both under one agency means one point of contact when something goes wrong. We write auto, home, commercial, and specialty coverage across Washington, Idaho, Oregon, and Arizona. One agency, one relationship, no handoffs.
Stephenson Insurance Agency.
Built by claims professionals who got tired of seeing families underinsured. Serving WA, ID, OR and AZ.